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Viewer FAQ?

Broadcaster support

FAQ

  • 1. What are the minimum hardware requirements for the Broadcaster?

    Hardware

    • PC with Intel Core2 Duo running @ 2.4 GHz (E6600) or later
    • 1024 MB of memory RAM
    • 50 MB available hard-disk space
    • For live streaming you will obviously also need an audio/video capture device or webcam that works with standard programs, such as Windows Movie Maker or Adobe Premier. For professional use, RayV recommends the ViewCast Osprey video capture cards or the Blackmagic Decklink capture card.

    Software

    • Microsoft Windows XP, Windows Vista or Windows 2003 Professional or Home Edition, with Service Pack 2.
    • Java Runtime Environment (JRE), Version 1.5 or later (will automatically install if not present)
    • Adobe Flash Player, Version 9 or later (will automatically install if not present)

  • 2. What are the minimum bandwidth requirements for the Broadcaster?

    You will need Broadband service (no dial-up) with at least 1 Mbps upload bandwidth

  • 3. Is there a Mac version of the Broadcaster?

    At the moment, the RayV Broadcaster is only available for Windows. We plan on having a Mac version in the future.

  • 4. What are the supported platforms RayV runs on?

    RayV runs on the following platforms:

    • Microsoft® Windows® Vista
    • Microsoft® Windows® XP Professional with Service Pack 2
    • Microsoft® Windows® XP home edition with Service Pack 2
    • Microsoft® Windows® 2003

  • 5. What if I am using a firewall?

    If you’re connecting through a network using a private IP address, the firewall/router must:

    • Allow TCP traffic to port 25793
    • Statically map UDP ports 22556 & 22557 on Broadcaster to ports on the firewall public IP address (port forwarding).

    More information on RayV and different Firewall products can be found here.

  • 6. I see all kinds of terms in my Broadcaster that I do not understand. Where can I see their definitions?

    You can see all Broadcaster related terms and definitions here.

  • 7. I haven’t been able to join a channel. How can I fix this?

    For a complete list of errors and solutions, please click here.

  • 8. I was able to join a channel, but my video isn’t streaming. How can I fix this?

    For a complete list of errors and solutions, please click here.

  • 9. My video stream keeps getting interrupted with the “buffering” message. Is there any way to fix this?

    Chances are you don’t have enough upload bandwidth. The RayV Broadcaster requires a minimum of 1MB stable upload speed for fluent transmission.

  • 10. The video quality that my channel is streaming is low. How can I fix this?

    Your camera source’s de-interlace feature is probably disabled. Edit your camera source and enable the de-interlace option.

  • 11. My channel was streaming properly and the suddenly the video streaming stopped. Why?

    Your active playlists are probably not configured in a loop. Make sure that you have marked the “Repeat” check box on your playlist(s).

  • 12. What is the “Error while preparing input” error and how do I fix it?

    If you receive the above error, one of the following has occurred:

    1. The Broadcaster fails to load the source
    2. The device or video file type is not supported or
    3. One of the sources in the playlist is not supported.

    To fix this, try to preview each source before adding them as a source and remove unsupported sources.

  • 13. I had an error loading the RayV Broadcaster. How do I fix this?

    For a complete list of errors and solutions, please click here.

  • 14. Can I record a program from RayV?

    Currently, no. We plan to implement DRM (Digital Rights Management) in future releases that will enable broadcaster to allow viewers to record content.

  • 15. How can I contact RayV to report a problem or ask a question?

    If you have not found the solution here or in our Broadcaster Troubleshooting section, please contact us through this form. We promise to get back to you quickly.

  • If you haven’t found the solution to your problem, please contact us.